Structured text
Operational and commercial information written directly.
Fast updates.HOTELGEX KNOWLEDGE BASE
AI is only useful if it truly knows the hotel.
Policies, services, schedules, standards, documentation, and operational knowledge centralized to power assistants and processes.
WHAT IT SOLVES
01Structured textFast updates.
02DocumentsPreserve existing knowledge.
03URLsAccelerate setup.
A SINGLE SOURCE OF TRUTH
Avoid generic answers when the hotel already has the right answer.
The Knowledge Base enables you to upload and organize the hotel’s own information so that Concierge, internal assistants, and other processes work from the same standards.
- Services, schedules, and policies.
- Operating standards and procedures.
- Information about facilities and spaces.
- Documents, URLs, and textual content.
REUSABLE KNOWLEDGE
Write once, reuse across multiple touchpoints.
A spa policy, a Housekeeping standard, or an experience description can serve different assistants without maintaining inconsistent copies.
ConciergeInformation for guests.
HousekeepingStandards and procedures.
Groups & EventsPrices, spaces, setups, and services.
SetupThe hotel’s operating model and configuration.
KNOWLEDGE BASE
The context that turns generic AI into hotel AI.
Knowledge is maintained by hotel and used wherever it delivers real value.
Documents
Reference materials and procedures.
Preserve existing knowledge.URLs
Public or internal sources supported by the Setup Engine.
Accelerate setup.Policies
Check-in, cancellation, pets, spa, and hotel-specific rules.
Consistent answers.Services
Schedules, amenities, dining, and experiences.
Context for Concierge and Journey.Standards
Operations and Housekeeping procedures.
AI assistance aligned with the hotel.FROM KNOWLEDGE TO CONTEXT
Upload, organize, use, and maintain.
The knowledge base must evolve with the hotel.
01UploadAdd text, documents, and sources.
02OrganizeSeparate areas, policies, and knowledge.
03UseModules consult the information when appropriate.
04UpdateThe hotel maintains a single current source of truth.
360° CONNECTION
The Knowledge Base is cross-functional.
Concierge, Housekeeping, Groups & Events, Journey, and Setup can reuse knowledge without duplicating it.
Concierge IAHousekeepingGroups & EventsJourneyF&BSetup Engine
AI · COPILOT · AUTOMATION
The Knowledge Base enables each Copilot to speak your hotel’s language.
Policies, services, procedures, prices, spaces, and standards turn generic AI into contextual AI.
AI + 360°
Common source
The modules reuse validated knowledge.
Consistency.Operational context
The copilots consult how the property operates.
Useful answers.Governance
The hotel controls which knowledge feeds the AI.
Greater traceability.MADE BY HOTELIERS FOR HOTELIERS
See HotelGEX working with your hotel’s context.
HotelGEX does not replace your PMS or Channel Manager. It adds intelligence, coordination, and experience to your ecosystem.