Knowledge Base
Responds with information configured by the hotel.
Consistency with actual services and policies.HOTELGEX CONCIERGE
An AI Concierge that knows the hotel and the stay.
24/7 assistance supported by Knowledge Base, booking context, available services and experiences, and guest preferences.
WHAT IT SOLVES
01Knowledge BaseConsistency with actual services and policies.
02Booking contextMore relevant responses.
03PreferencesCustomer 360 is enriched in a useful way.
NOT A GENERIC CHATBOT
Responding well requires knowing where the guest is and what the hotel offers.
Concierge IA works with the hotel’s Knowledge Base and, when an identified booking exists, can incorporate the context of that stay to provide more useful responses.
- Information about services, schedules and policies.
- Available experiences and events.
- Record of preferences or requests when appropriate.
- Conversation history associated with the correct context.
ACTIONABLE CONVERSATIONS
The conversation can generate real work.
A request should not remain buried in a chat. HotelGEX can turn relevant parts of the conversation into preferences, requests, opportunities or information visible in the booking.
RespondKnowledge Base and stay context.
UnderstandDetect intent, preference or request.
RecordSave what is relevant where appropriate.
EscalateMake visible to the team anything that requires intervention.
CONCIERGE IA
Digital service without disconnecting the team.
The guest gets immediate assistance while the hotel retains context and the ability to intervene.
Booking context
Uses available dates, stay details and other information when the guest is identified.
More relevant responses.Preferences
Can interpret and record preferences expressed during the conversation.
Customer 360 is enriched in a useful way.Requests
Turns conversational requests into actionable items.
The chat does not become a dead end.Opportunities
Identifies interest in experiences or services.
More contextual and less intrusive sales.History
Preserves the conversation record associated with the correct hotel and guest.
Continuity between AI and the human team.FROM MESSAGE TO ACTION
Converse, interpret, record and escalate.
Every conversation can enrich the context without requiring the guest to repeat information.
01QuestionThe guest asks about or requests something.
02ContextConcierge combines Knowledge Base with available stay details.
03InterpretationThe AI detects intent and actionable elements.
04Follow-upHotelGEX records or escalates anything that requires the team’s attention.
360° CONNECTION
Concierge is part of the Journey.
It can enrich Customer 360, generate signals for Guest Experience and feed the Action Center when intervention is required.
Knowledge BaseBookingCustomer 360ExperiencesEventsStayAction Center
AI · COPILOT · AUTOMATION
Concierge Copilot: a conversation that also generates intelligence.
In addition to responding, it recognizes requests, preferences, and opportunities so the chat does not end as an isolated bubble.
AI + 360°
Intent detection
Distinguishes information, requests, preferences, and opportunities.
Every conversation can have a next step.Natural cross-selling
Suggests services when they fit the inquiry and context.
Useful, not intrusive, selling.Intelligent escalation
Summarizes and forwards what requires human intervention.
Less loss of context.MADE BY HOTELIERS FOR HOTELIERS
See HotelGEX working with your hotel’s context.
HotelGEX does not replace your PMS or Channel Manager. It adds intelligence, coordination, and experience to your ecosystem.