A companion that knows the guest before, during, and after the stay.
Guest Companion is HotelGEX’s cross-functional intelligent layer. It is not a separate chatbot: it lives within the Booking Engine, My reservation, My stay, and Concierge, with the same context for each guest.
Four moments, one shared memory.
What the guest says at one moment is remembered at the next.
Booking Engine
Guest Companion panel within the booking flow.
My reservation
Complete arrival details and view the reservation with secure identification.
My stay
Recommendations, requests, and services during the stay.
Concierge
Chat with the identified reservation and a hotel console featuring an AI-suggested response.
Knowledge Base
Hotel policies, services, and opening hours as the single source of truth for responses.
Customer 360
The guest’s profile and preferences inform every response.
It suggests; it does not decide on its own.
- It knows the room, rate, contracted services, and status of the reservation requests.
- It never confirms anything that has not been confirmed: a request is not a confirmation.
- Two-level identification: booking reference and contact details to view information; email code for payments, date changes, and cancellations.
- It does not apply changes or cancellations on its own: it submits them as requests, and the hotel decides.
- It responds in the languages configured by the hotel.
Components that work together.
Try it yourself, in a real hotel.
A test hotel running the real HotelGEX Concierge and Booking Engine. Chat, book and play risk-free: nothing is charged.
Ask about rooms, dining or the spa: it answers with the hotel’s own information and opens the booking when you ask for it.
Open the Concierge ↗Calendar with the lowest price per day, clear rates, room upgrade and experiences in the same flow. Simulated payments.
Open the Booking Engine ↗Give your hotel a companion that knows every reservation.
Try Guest Companion with your hotel or request a demo.