Personal landing page
A dedicated space within the reservation for information and requests.
An app-free digital experience.GUEST EXPERIENCE
Personalization is not calling the guest by name. It is remembering and taking action.
Journey, Customer 360, Concierge, Experiences, Events, and AI Sales connect guest knowledge with specific moments throughout the stay.
WHAT IT SOLVES
01Personal landing pageAn app-free digital experience.
02ExperiencesMore relevant upselling.
03EventsA stronger connection to the stay.
RECOGNITION
Every interaction can improve the next one.
HotelGEX aims to ensure that guests do not have to repeat what they have already shared and that the team can anticipate what is reasonable to anticipate.
- Personal stay landing page.
- Recorded preferences and requests.
- Contextualized experiences and events.
- Concierge IA connected to Knowledge Base.
EXPERIENCE + OPERATIONS
The digital promise must reach the team that delivers it.
A request made through a landing page or conversation only creates an experience if it can be seen and managed in operations.
DiscoverExperiences, services, and events.
RequestThe guest expresses a need.
CoordinateJourney and operations receive context.
RememberCustomer 360 retains what is useful.
GUEST EXPERIENCE
Personalization before, during, and after the stay.
The experience is built by combining communication, recognition, service, and memory.
Experiences
Catalog and request additional services.
More relevant upselling.Events
Proposals and reservations for hotel activities.
A stronger connection to the stay.AI Sales
Selection and copywriting of proposals adapted to the context.
Less mass communication.Concierge IA
24/7 assistance powered by hotel knowledge.
Immediacy with context.Customer Memory
Retains learning between stays.
Future recognition.EXPERIENCE CYCLE
Know, propose, serve, and remember.
Each phase can provide a signal that improves the next one.
01KnowCustomer 360 and the reservation provide context.
02ProposeJourney and AI Sales offer relevant options.
03ServeConcierge IA and operations manage needs.
04RememberCustomer Memory retains useful preferences.
360° CONNECTION
Guest Experience uses all of Journey’s intelligence.
Personalization improves when Customer Intelligence, Concierge IA, and operations work from the same context.
Customer 360Customer IntelligenceJourneyConciergeExperiencesEventsHousekeeping
AI · COPILOT · AUTOMATION
Guest Experience Copilot: personalize without rebuilding every stay.
Customer Memory, Journey, Concierge, experiences and requests enable you to recognize guests, anticipate their needs and sell more effectively.
AI + 360°
Personalization
Preferences and context adapt communication and service.
Greater recognition.Upselling & cross-selling
Connect upgrades, F&B, wellness, events and experiences.
More value.Continuity
What is learned can improve the next stay.
Loyalty.BUILT BY HOTELIERS FOR HOTELIERS
See HotelGEX in action with your hotel’s context.
HotelGEX does not replace your PMS or Channel Manager. It adds intelligence, coordination and experience across your ecosystem.