The reservation does not end when payment is made: the stay begins.
Each guest receives a personal link to “My reservation” before arrival and to “My stay” while at the hotel. No password required, with the hotel’s branding and in the guest’s language.
Prepared arrivals, revenue before and during the stay, fewer calls.
Prepared arrivals
Arrival time, preferences, and details collected before the trip. The Front Desk receives the context needed to provide better service.
Revenue before and during the stay
Room upgrades, experiences, services, and events that the guest adds in two taps.
Fewer calls to the Front Desk
Towels, cleaning, maintenance, late check-out, or a taxi can be requested from a mobile device and tracked by status.
Prepare for arrival without repeating steps.
Prepare for your arrival in four steps
Guest Companion “Let’s complete your arrival” asks only for what is missing: approximate arrival time, services, and preferences.
Everything reserved, all in one place
Room, extras, and experiences already included, with the total, amount paid, and outstanding balance. What has already been reserved is not sold again.
Recommended room upgrades and experiences
Relevant proposals for that stay, with pricing and just a couple of taps.
The Concierge, just one tap away.
Concierge within the page
With the room number and reservation context, the guest can check breakfast details, book a table, or request a service from the same space.
Quick access and tracking
Towels or bed linen, cleaning, maintenance, amenities, late check-out, special breakfast, a taxi, booking a table, or contacting the hotel. Each request has its own status.
Marc arrives today.
From “My stay,” he asks about gluten-free breakfast and requests a massage at 6:00 p.m.
The Front Desk and Spa see the request along with his room (405) and reservation. Marc sees the request status on his screen.
If he needs to change the dates or cancel, he submits the request from the same space: the exact price difference or penalty is shown before sending, and the hotel makes the decision.
Conversation and sample data from a fictional hotel.What the guest sees and what the hotel gains.
- Personal header with dates, guests, room, and booking reference
- Guest Companion that asks only for what is missing
- Guest preferences (“Your stay, your way”)
- Reserved room, extras, and experiences, with the total, amount paid, and outstanding balance
- Room upgrades and experiences without repeating what has already been reserved
- Concierge integrated into My stay, with the room number
- Service requests with status tracking
- Date changes and cancellations submitted as requests, with the exact price clearly displayed; the hotel makes the decision and, upon approval, the change is also applied in the PMS
- No app or password required, in the guest’s language and with the hotel’s branding
Designed for the guest’s mobile device.
Fictional hotel · sample data
What it does not do
- It does not replace the PMS in Front Office operations.
- It does not apply changes or cancellations without the hotel’s decision.
- It does not issue tax invoices: it requests them from the hotel.
Components that work together.
Try it yourself, in a real hotel.
A test hotel running the real HotelGEX Concierge and Booking Engine. Chat, book and play risk-free: nothing is charged.
Ask about rooms, dining or the spa: it answers with the hotel’s own information and opens the booking when you ask for it.
Open the Concierge ↗Calendar with the lowest price per day, clear rates, room upgrade and experiences in the same flow. Simulated payments.
Open the Booking Engine ↗Turn every reservation into a relationship that begins before arrival.
Activate My reservation and My stay at your hotel and measure how much of what is currently lost to phone calls is resolved on screen.