Book through conversation, on the same engine.
“November 6 to 9, two adults, somewhere peaceful with sea views,” and the booking is already underway: guests book step by step through a conversation with Guest Companion, on the same engine, with the same rates and availability as the classic Booking Engine. The conversation suggests; the engine determines price and availability.
From intent to proposal, without filling out a form.
From intent to proposal
Dates, number of guests, and preferences are understood from a single sentence. Guests see real options with prices without going through a form.
Questions without abandoning the booking
Cancellation, policies, events, or directions: answers based on the hotel’s actual data, all within the same conversation.
Same engine, same amounts
The chat and classic engine share inventory, rates, extras, and payment total. Guests can switch from one to the other using “Classic mode.”
This is how you book through conversation.
Fictional hotel with sample data. The screens are those of the actual engine.
Five moments, one conversation.
A plan in a single sentence
Guests share their dates, number of guests, and what they are looking for. Guest Companion returns real rooms with the total stay price.
Rates with savings and conditions
Compare rates, savings, and cancellation conditions calculated by the engine, not by AI.
Extras that fit the stay
Hotel experiences and services relevant to those dates, without repeating what is already included.
The details, within the conversation
Guests complete the essentials without leaving the chat. If they have booked before, they do not repeat information the hotel already knows.
Summary and explicit acceptance
Before confirming, guests see a clear summary with the total and conditions. Payment is processed through the hotel’s payment gateway.
A booking in one conversation.
Guest: “November 6 to 9, 2 adults, somewhere peaceful with sea views.”
Guest Companion: “I found options from Nov 6 to Nov 9 (3 nights, 2 adults).” It shows a Double Garden View from €384, a Family Room from €528, and a Superior Sea View from €474.
The guest chooses the Superior, compares the non-refundable rate (€474) with the flexible rate (€540, €66 more), chooses the flexible rate, adds a massage (€160 for two), and confirms for €700.
Sample amounts from a fictional hotel.What the conversation does.
- Understands dates and occupancy: adults, children with their ages, infants, and multiple rooms (“two rooms, 4 adults”)
- “Help me choose” advisor: recommends only options that are already available
- Cancellation policies and costs calculated by the engine, not invented by AI
- Travel purpose editable during the conversation
- Promotional code, gift voucher, loyalty points, and company credit
- Side panel with photo, summary, and total on desktop; bar with the total on mobile
- Hotel events taking place during the stay
- Resend confirmation and access to booking management
- Languages configurable by hotel
Conversation feels natural on mobile.
Fictional hotel · sample data
What it does not do
- AI does not decide prices, availability, or terms: these come from the engine.
- It does not request card details in the conversation: payment is processed through the hotel’s payment gateway.
- Guests cannot cancel within the booking chat: they can request cancellation from My Booking or through the Concierge.
Try it yourself, in a real hotel.
A test hotel running the real HotelGEX Concierge and Booking Engine. Chat, book and play risk-free: nothing is charged.
Ask about rooms, dining or the spa: it answers with the hotel’s own information and opens the booking when you ask for it.
Open the Concierge ↗Calendar with the lowest price per day, clear rates, room upgrade and experiences in the same flow. Simulated payments.
Open the Booking Engine ↗Make booking as simple as saying what you want.
Enable it on your own engine and see how it responds using your rooms and rates.